After we send you the information that contains your IP address, username, and password, you are ready to start uploading files into your account. There are a number of FTP programs on the market that can be used to upload your files, but we suggest using WS_FTP (for PC), or our File Manager in the Virtual Control Panel, and Fetch for Macintosh. When using any type of FTP program there are three essential things to keep in mind when connecting to your account:

Your html files will go in the 'httpdocs' directory via FTP, File Manager, or Fetch.

Free FTP Client:
ftp://ftp.ipswitch.com/Ipswitch/Product_Downloads/ws_ftple.exe

Free Fetch Client:
http://fetchsoftworks.com

Below are screen shot examples of how WS_FTP  would look if you were to use it.

This is what the initial login screen looks like:

WS_FTP Web Site | Fetch Web Site

 Home Directory

Once you logon you will be in your home directory. There are many files and folders already sitting in your home directory. Each folder has its own purpose. The folder httpdocs is where you will want to upload you html files into.

SPECIAL NOTE: You should never delete or edit any files or folders that are throughout your home directory initially.

Explanation of each folder once you login.

Note to Microsoft FrontPage Users
Customers with FrontPage extensions installed on their site should use FrontPage publishing feature to transfer files. Using regular FTP can corrupt the extensions unless you know what you're doing. If FP extensions do become corrupted we can always delete and reinstall them without deleting your site.