| Frequently Asked Questions What is "web hosting"? In order to have a website on the vast, linked network of computers known as the Internet, a website must reside on a host computer (World Wide Web server). Web Hosting gives your web site a home on our dedicated server and establishes your presence on the internet. Our server is always on and connected to the Internet 24/7 and monitored so that your site is always active.A Virtual Domain means having your own domain (http://www.yourname.com) without having to install expensive server hardware and software. With a Virtual Domain, you utilize our server's storage space, however, you are still professionally represented via your own personal Internet web address domain name (www.yourname.com) and by your own personal e-mail address domain name (yourname@yourname.com). What's
the difference between Art Of The Groove and other companies that
may charge less?
One word: Support. Try calling the host that charges $9.95/mo., or better yet, try finding a phone number on their site. Sometimes it's just easier to resolve issues over the phone rather than emailing back and forth. Can
I access my site with or without the 'www'?
Unlike some of our competitors, with our service you can access your site with both (www.yourname.com) and without (yourname.com). What
steps do I need to take to setup an account?
Simply signup with us by calling (615) 773-2959 or sending us email at info@artofthegroove.com Does
it matter which Internet Server Provider I use (e.g. EarthLink, AT&T,
IBM.net, etc...)?
Any ISP is fine. As long as you have an Internet connection you will be able to access our servers to make updates to your site. My
ISP already gives me some web space, why do I need your services?
Your ISP will not give you your own domain, multiple custom email accounts, or any of the other features that we offer. Also ISPs who offer web hosting have slow connections because of all of the dial-up users, we do not offer dial-up Internet access for this reason. Do
you host foreign domains?
Yes, we host all types of domains foreign and domestic. Do
you host pornographic or hacker sites?
No. Do
you allow me to send mass unsolicited email?
No. Note that sending out a newsletter that people sign up for is acceptable, but unsolicited spamming is not. How
can I make payments on my account?
Credit card, checks, and money order are all fine, however we need to receive payment before we setup your account. Accounts paid for by credit card orders are setup the same day. When
you say annually, do you mean pay you all the money up front, or pay
monthly for one year?
You must pay the full year at once in order to receive the yearly discount. What
does it cost to transfer a the domain name?
There is no fee for transferring your domain over to us. Do
you charge additional fees for using the mySQL database?
It's included for free. How
long does it take to get my account setup?
All accounts are setup the same business day. Once setup, an activation notice will be sent to you via email which includes your username, password, IP address and getting started information. Who
is GoDaddy.com?
GoDaddy.com is an independent organization (registrar) responsible for holding the registration and routing of Internet domain names. We recommend them for domain registration as their prices about 1/3 the cost of the competition, and they offer easy control of domain parameters by the user. Do
you support Macintosh systems?
Absolutely! You can use the Fetch program or our web-based file manager to transfer files from your MAC System to our system. You can also use Telnet and the POP e-mail programs like Eudora, Claris E-mail and Netscape Mail. Are
your severs connected 24 hours a day, 7 days a week?
Yes. They are always connected and always monitored so your site is always up and running. What
web server do your servers run? (Apache, Netscape, or...?)
Apache What
are your server types: NT? UNIX? Both? Other?
We use Redhat Fedora, which is a version of Unix. Why
do you use UNIX and not NT?
UNIX is more reliable, articles that back this claim up:UNIX vs. NT from bitwizard: What
do Email Autoresponders do and are they included? How many?
An email autoresponder will send an automatic reply back to the sender. You can have an unlimited number of Autoresponders for no additional cost. What
programs can be used to access e-mail (pine, elm, Netscape mail, etc.)?
All POP clients can be used - any program which downloads the files from our server onto your computer such as Outlook, Eudora, Entourage or Claris Emailer. What
is an email redirect and is it unlimited?
An e-mail redirect means if you send mail to webmaster@yourname.com, that address is redirected to whomever needs to receive it. It can be one person or multiple people, however you need it structured. It is unlimited, get as many as you need for no extra charge! Do
you have a database system? Cold Fusion? mSQL? Other?
We use mySQL. Do
you have FTP and FTP Anonymous access?
Yes, we provide both FTP and FTP Anonymous access. Do
you have a limit on the FTP transfer?
No, There is no limit. You can update your pages an unlimited amount of times, at any time you wish. FTP updates do not count as bandwidth transfer. Do
you use SSL technology?
Yes, we use Apache-SSL (several times more secure than Netscape SSL). Is
your server able to work with old and text-mode browsers such as Lynx,
or will users with those browsers not find our index.html when putting
in only www.yourdomain.com?
Yes, all of our domain accounts will work with Lynx. I
would like to know if you support VRML 1.0 and 2.0 mime types wrl
and mus?
We support these. You can set your own mime types with your .htaccess file. Does
each account have its own log files? We already have our own custom
web stats apps, so what we really need is the raw log files and not
just summaries.
Yes, You have your own raw log files. Do
you provide a CGI-BIN personal directory for CGI/PERL Programs?
Yes, a CGI-BIN is provided for custom programs. What
is CGI access?
CGI scripts (Common Gateway interface) are used to provide things like counters, form responses, guest books, and many other things. We give you full CGI access for no extra charge! You can write your own scripts, or install someone else's. How
can I manage my e-mail users (add/remove/update). How can I setup
mail redirection for my users?
You may add or delete POP boxes using your control panel provided with every account. Do
you offer backward compatibility browser detection?
Yes. Do
you offer server-side-includes?
SSI's are included on all our accounts. |